I won't bore you with the long drawn out letters back and forthat this point , but "Anita" essentially restated the error was mine. It didn't matter if I felt TurboTax's software should automatically flag an error as obvious as the one I made or that Turbotax would even allow me to claim two different social security numbers as my own.
You would think that in this case...just to be consumer friendly...they would throw me some sort of bone...
But thier response (in the most professional way possible) was to say, "We're sorry your so ignorant as to fill out such an easy question incorrectly. We hope you use our product again!"
My response (in the most professional way possible) was to let them know I will never use thier product again and will let everyone know that I think thier product and thier accuracy guarantee stinks! I also let them know that my wife and I are planning to purchase personal finance software in the very near future (that's what happens when you have to pay thousands of unforseen dollars to the IRS) and that we will not be choosing Quicken (brought to you be the same company that produces TurboTax).
Can you feel my anger coming through on this post right now?
Where are you Bob Meighan? Looking for your response in the comments section.
7 comments:
The problem that exists with big corporations today is that they realize that there are many more consumers to take your place when you leave.
Back in the old days "the customer is always right" was the philosophy of most companies. Now the philosophy is "get lost if you don't like it."
Bob,
Please answer my latest post please. I believe I proved you were wrong.
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